Center for Working Families

CWF releases report on call center job loss

Today the Center for Working Families released a new report, “How State Legislation Can Protect Consumers and Keep Call Center Jobs in New York and-New Jersey.”

Top findings include:

  • By one estimate—an examination of Bureau of Labor Statistics data, which charts employment changes by occupation—New York State lost 8,930 call center industry jobs between 2005 and 2010.  By the same measure, 18,110 jobs have been lost in the New Jersey call center sector. In other words, New York and New Jersey lost over 27,000 call center jobs combined from 2005 to 2010. (See graph below.)
  • The finance industry, which is a bulwark of New York’s economy and important to New Jersey’s, is expected to move 15 percent of its operations overseas by 2015, with information technology (and therefore call centers) comprising a large portion of offshored work.
  • Verizon, one of the states’ large employers and a major operator of call centers, has been shedding jobs overseas for over a decade. Over 4,500 Verizon call center jobs were lost in New York between 2000 and 2012. In New Jersey, the company has eliminated 2,370 high-tech customer service jobs.

Check out the coverage in Capital Tonight.

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The Center for Working Families creates and implements innovative policy ideas to improve the lives of working and low income New Yorkers.

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